HootSuite is ready to help businesses socially manage campaigns and offer assistance — all from one dashboard. The line between customer relationship management, technical support and promotional messaging is blurring as customers seek and expect interactions across multiple channels. HootSuite’s newest update adds tools to help learn about your audience and engage them with the

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The latest online music service launched recently, and I was lucky enough to get an invite today. Rdio is a streaming service that works both to your desktop and mobile devices.  Currently there is support for iPhones, Blackberry and coming soon, Android. The latest brainchild of Kazaa and Skype founders, Niklas Zennstrom and Janus Friis,

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I have been asked many times about the tools I use to efficiently run my small business. Since I don’t have an accounting team, project managers, PR staff… or really ANYONE else, I have to do it all myself. The tools listed below are great, for the most part free, and usually upgradable to scale

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How much does Google know about what you do online? More than you think.  All your searches, clicks, images, gmail chats, emails if you use gmail, google voice texts, contacts… just about everything. But Google’s motto is “Don’t be evil,” right? We can only hope. But while we’re hoping, check out this humorous video on

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Adobe PDF forms have literally changed the way business is conducted. Gone are the days when a document had to be created signed, faxed, completed, signed, and refaxed.  Now, a Word document can be created, converted to .pdf, posted online or sent through email or other form of communcation.  The other side still usually has to print

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