HootSuite is ready to help businesses socially manage campaigns and offer assistance — all from one dashboard. The line between customer relationship management, technical support and promotional messaging is blurring as customers seek and expect interactions across multiple channels. HootSuite’s newest update adds tools to help learn about your audience and engage them with the

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This morning I read an interesting blog post by Ben Land on Ben-Lang.com that made the argument that Twitter is Bound to Fail. While I respect the opinion and know people who share his views on this matter, I do not agree.  So rather than post a comment on his blog, I thought it would

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