If you’ve been following me on Twitter or Facebook the last few days, you’re probably aware that I’ve had a very negative customer service experience lately. I’m not proud of the rants this little episode sparked, but coming from a very diverse customer service background that includes call centers, retail and social media, I was

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The 24-hour news stations and explosion of social media news sharing means that there’s never really a time without breaking news.  But in reality, some news days are completely dull, filled with droning financial news and the latest political drivel while other days are filled with flashy scandals and big announcements… perfect fodder for social

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So how’s your stock portfolio? If it’s anything like mine, we both need to start answering some of those get-rich-at-home ads you see on late night television.  You know the ones.  ”I was $90,000 in credit card debt and now I’m driving a Corvette and going to Disneyland!” Well believe it or not, those plans

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Update (5/3/2011)  - Charts showing the Twitter traffic before, during and after the announcement. On this particular blog, this is post #100.   Usually that would be cause for celebration, but given the announcements made on 5/1/2011, it pales in comparision. As you have no doubt heard, read, or have seen, President Obama announced to

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UPDATE (12/15/2011) – The original posters of this process, Tweetsmarter.com, have posted a new, simplified process that should make it easier to make this process work for you.   I just tried it on my page with Google Chrome, and it worked perfectly.  Enjoy! Alternate directions with browser bookmarklet So many people are failing to

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In my mind, the internet has displaced all the “traditional” news media as the source of news. News simply happens too fast and from too many places for newspapers, radio, and in most cases, television, to keep up. And with personal publishing platforms like Facebook and Twitter it’s increasingly becoming more common for non-journalists to

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The talented folks at Funny or Die have patched together a historical documentary of the five years Twitter has been in existence. Directed by Ken Burns, this 3+ minute, completely inaccurate history of the social media platform takes you from it’s conception on a playground through Lady Gaga’s rise the top. Caution, there’s some NSFW

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It’s the question that follows nearly every discussion I have with folks not signed up for Twitter. Why should I join Twitter? To answer that, I guess the first thing would be to explain what Twitter is.  Twitter’s tagline is “Discover what’s new in your world.”  I’m not sure that really does a good job

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